02 418 66 37
Mon - Fri 1. What types of toner cartridges does Toner Support Ltd. purchase and not purchase?
Toner Support Ltd. redeems original (OEM), non-recharged, and empty toner cartridges for all leading printer, copier, and multifunctional devices (MFP) available on the Bulgarian market. These include reputable brands such as Brother, Canon, Dell, Epson, Hewlett Packard (HP), Lexmark, Ricoh, Samsung, Xerox, Pantum, Okidata, Panasonic, and Sharp. It is imperative to highlight that "Toner Support Ltd." does not redeems of compatible toner cartridges.
2. Where could I call if I possess empty toner cartridges?
For detailed insights into the process of collecting empty toner cartridges, kindly refer to our official website and explore the dedicated "Empty Toner Cartridge Collection" section, along with the comprehensive general terms and conditions. Our contact information can be found in the "Contacts" section on the homepage of our site. We welcome your inquiries and are at your disposal for further assistance.
3. Where and how can I dispatch my toner cartridges to you?
After establishing a prior arrangement with our representative, you can dispatch your toner cartridges to the official depot of "Toner Support Ltd." at the following address:
Prof. Ivan Georgov Str. No. 14A
1220 Sofia
Contact person: Petar Stoev
Phone: 02 418 66 37
Mobile: 0894 48 77 85
Email: pstoev@tonersupport.com
4. What is the procedure if toner cartridges are damaged during transportation?
In the event that damage occurs due to improper transportation by the courier company, the responsibility for the incurred damage should be covered by the insurance of the shipment, provided such insurance was claimed during the dispatch. In cases where damage results from inadequate packaging, "Toner Support Ltd." retains the right to decline payment for the affected toner cartridge.
5. My cartridges are currently located at the depot of "Toner Support Ltd." . What are the subsequent steps?
Upon their arrival at our depot, empty toner cartridges undergo a prompt suitability inspection. Should everything meet the required criteria, the corresponding value is promptly disbursed. It is essential to note that for larger quantities (exceeding 50 units), the inspection process may necessitate additional time.
6. What distinguishes "virgin" from "non-virgin" toner cartridges?
"Virgin" denotes empty toner cartridges sourced directly from the manufacturer of your printer or MFP after their initial use. These cartridges have not undergone any form of manipulation or refilling.
"Non-virgin" pertains to empty toner cartridges that have been utilized multiple times, encompassing refilling, restoration or remanufacturing.
7. How and when will payment be made?
The remuneration for the submitted empty toner cartridges is processed promptly upon the completion of the inspection and subsequent approval. Individuals are eligible to receive the specified amount in cash, with payment exclusively facilitated at the office of "Toner Support Ltd.", situated at the same address as our depot. For legal entities, payment can also be executed through a bank transfer.
8. Does the quantity of toner cartridges influence the pricing structure? What if the quantity is 1 or 2, 43, or 105?
The displayed individual prices on our website pertain to quantities of up to 10 units. For larger quantities and less common models, the pricing structure is open to negotiation.
9. If you have any inquiries not covered in this section, please direct them to office@tonersupport.com.
We appreciate your understanding and cooperation.
Toner Support Ltd. Management
